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Best Drivers Wanted > Driving for Roadway > Why Drive For Us? > Meet Our People
"Your employees have been so wonderful to deal with and it is such a change from the carrier's we have dealt with over the past four years. We must commend you on the way your staff treats their customers. It has been such a great experience for all concerned. When we have been in a bind over the past few months, your team has gone above and beyond the call of duty."
- Customer, Operations Manager, York, PA
"Roadway in my opinion is the industry leader when it comes to transportation. Always offering solutions to our obstacles both international and domestic. Keep up the excellent performance, all others are attempting to follow your lead but are years behind."
- Customer, Traffic/Shipping Manager, Covington, KY
"I would just like to THANK Roadway for the job they do in getting our freight out and delivered on time. I would also like to THANK your Houston, Texas facility ( Driver Barry Pardue ) for arriving on time and being professional and courteous every time he arrives. THANKS again!"
- Customer
"THANK YOU Roadway for years of great service, and satisfaction. You are a step above the rest."
- Customer, Traffic Manager, Nashua, NH
"We are very pleased with the way your company and driver handled this shipment and delivery. Because we had requested a hydraulic tail gate (no loading dock at tennis courts) the local driver had to make 3 trips to the terminal in a smaller truck. He did so very graciously, courteous and efficient."
"Our guaranteed delivery time was 5pm on 10/21/04. I called that morning as was told that the delivery would be 12 noon. Your company and driver kept their promise. Shipment arrived at 11:15am. Bravo."
"I regret that I didn't get the drivers name, but hopefully you can verify your records and relay to him our special thanks and a 'job well done'."
- Customer, Myrtle Beach, S.C
"Greatest trucking company I deal with at my work place. On-time pickups and deliveries. What else can any company ask for?"
- Customer, Shipper and Receiver, Dover, NH
"I send units across the U.S. and never have problems. When I call to arrange pickups, your service team is always on it and come across as loving what they do...Keep up the most excellent work."
- Customer, Special Sales Coordinator, Cypress, CA
"I greatly appreciate that your employees are willing and empowered to do whatever is necessary to satisfy your customers. Everyone I had contact with, from Jim and Linda, to JD in the Nashville depot, to even the driver who gave me directions to where I could pick up my shipment was friendly, polite and helpful... Again, I will surely use Roadway anytime we need something shipped freight. Thank you for such a pleasant experience?"
- Customer, Shipping Manager
"I deal with several freight companies. I feel that your employees are giving more than 100% in customer service. When a problem arises, it is always handled quickly and with [my] satisfaction."
- Customer, Fresno, CA
"I just wanted to let you know that your service in the greater Milwaukee/Madison area is great. Your Time- Critical service is excellent. It has gotten me out of many binds. I appreciate everything you have done for me and the company I work for. I look forward to continuing business with you."
- Customer, Milwaukee, WI
"I just wanted to express my gratitude for your excellent customer service, both online and via phone. We were in urgent need to track equipment shipped back from a show by your company and were able to locate all the necessary forms online (tracking receipt and bill of lading), which made the process very quick and easy. Additionally, when we realized the equipment was sent to the wrong location, due to our error, your customer service representative were friendly & helpful, and worked in our behalf to help us get them back."
- Customer, Islandia, NY
"Roadway is a great transportation service to our company and the customers we service. Our account rep is great and he concerns himself with our total shipping needs and issues... We continue to trust Roadway to handle our freight movements in a complete and damage-free manner."
- Customer, Shipping Manager, Mount Joy, PA
"I have been with my present employer for 17 years, and in that time have found Roadways service and personnel to be of the highest quality and professionalism. Keep up the good work!"
- Customer, Associate, Elkton, MD
"Been with the Big 'R' 22 years and still love it!"
- Employee, Road Driver, Woodville, Ohio
"This is my first experience with Roadway.com and Roadway shipping. Your website is quite intuitive and easy to use. I like the tracking feature a lot. I am expecting company at my house when my mattress is due to arrive next Friday. When I called the customer service number listed on the web site, Cindy the operator was most helpful in addressing my concerns. All of this in less than 5 minutes. Well done."
- Customer, Gaithersburg, MD
"I am a very satisfied residential customer. I received a package on Friday August 17th from your company. Ted and Emanuel at the service center were incredibly helpful and courteous. Mike who delivered the package was also outstanding. Thank you for your excellent , prompt and kind service."
- Customer, Chicago, IL
"Roadway provides us with daily, on-time, quality service."
- Customer, Distribution Manager, Oakland, NJ
"Today one of your drivers, Tim, was a tremendous help while making a delivery. He was very patient and went out of his way to help me unload my textbooks - without him I couldn't have done it."
- Customer, Columbus, OH
"Service has consistently been good. Rates are in line. Sales staff has always been helpful."
- Customer, Purchasing & Freight Logistics, Calgary, AB
"...I have been trying to find a carrier to help with what I was looking for...It was good to find it...Thank you."
- Customer, Shipping/Materials Coordinator, Industry, CA
"Great company. Great management. Keep it going. Go ROADWAY!"
- Employee, P&D Driver, Greensboro, NC
"I am completely satisfied with Roadway's customer service, sales staff and also with the driver out of the Ottumwa, Ia terminal. All I need to do is call them and I can expect that they will work with our needs. Nate, the driver, is always willing to give a helping hand when needed. Your company is way ahead of the competition."
- Customer, Purchasing Manager/Adjustment
Manager, Pella, IA
"I was tracking [a couple shipments] online and this was the first time I had used your online service. I was pleased that phone numbers were available on the web sites so I could contact each terminal and speak to someone about delivery to the stores. The personnel at the Salt Lake City and Boise terminals were excellent. They were both fast and friendly. It helped to make a stressful situation a little better. Many thanks to Debbie in SLC and Michelle in Boise!"
- Customer, Account Manager, Renton, WA
"Great company. The big 'R' knows how to transport."
- Customer, Manager, Bolingbrook, IL
"I just spoke with your Adelanto, CA office and wanted you to know that the service I received about an incoming shipment was most courteous. The dispatcher was professional, courteous and had great customer service skills....good work."
- Customer, Lake Arrowhead, CA
"I was very impressed with the way your associates went the extra mile to help resolve this issue. I would appreciate if you would pass on a big thank you to your management and the individuals who were involved in resolving this issue. Tony Johnson in Wausau was instrumental in going the extra mile! Bruce Stroik in Wausau gave us excellent follow-up! Two terminal Operations Managers in Milwaukee also deserve a big thanks for their cooperative efforts demonstrated in dealing with the Wausau group. Their names were Brian Peterson and Eric Stray. Thank you all very much."
- Customer, President, Stevens Point, WI
"I just wanted Mendi [Melinda Harris, Office Clerk] in your Kansas City office to be recognized. I had been tracking freight, and when it came to the day before it was to be delivered, I found out it was running behind. Mendi made it happen and got the order to our customer as we had promised. Mendi is an asset to your company and it was a pleasure working with her."
- Customer, Customer Sales & Service, Oklahoma City, Oklahoma
"Today I called and received a rate quote over the phone from one of the customer service reps who was very helpful, and also faxed the quote to me very fast! After I hung up with her, I started searching the web site & received more info on the destination city/address/phone# of where my customer could pick up their freight in Kansas. ...The customer was very happy to get all of this information from me at one time. Thank you for helping make my job much easier."
- Customer, Customer Service Rep, Craig, AK
"Just want to say thank you for the service you provide, and especially [thanks to] the customer service associates in the Kingsport, TN terminal. Whenever I have a problem or just a question, the associates are always very helpful...always do everything possible to locate a prompt, accurate answer. I think they go beyond the limits to give excellent customer service...A special thank you to Tanya, Mary, Marilyn and Kent."
- Customer, Traffic Manager, TN
"I want to compliment your employees. I was so impressed with the office staff as well as the driver [Trenton, NJ service center]. Everyone I dealt with in my recent contacts with Roadway were courteous, friendly, and helpful. Just great people!"
- Customer, Princeton, NJ
"Just wanted to share a story with you. From as far back as I can remember, my family has always played a game using Roadway trucks. Whenever you see one, you get to hit everyone in the car. Its not as if we hit hard, just little love taps and say, "Roadway." I have gotten quite good at spotting your trucks. I have played this game with my children and I find them playing it with their friends. Your name has a lot of meaning and [I've had] a lot of fun with my family, and I would like to thank you for that. "
-Just surfing, Fort Myers, FL
"I just wanted to let you know that I called the Omaha office about a load of chairs that is going to our new warehouse in Emporia, KS. [The customer service rep] was very polite and got back to me quickly with the information I needed, so I could relay the info to Emporia. And as promised, they were delivered yesterday. So a big thanks to Sharon in Omaha, just for being nice!"
- Customer, Traffic Dept, Norfolk, NE
"This is a letter of appreciation for the caliber of employee that you hire. ...You have no idea how much I appreciated bringing the job to completion-and I believe it was because of the cooperation of your fine team."
- Customer, Laguna Beach, CA
"We have been doing business with your company for several years...we would like to send our thanks to your outfit in the Abilene facility that services our town, 100 miles away. We cannot begin to tell you how many times in the past your competitors have been called for a pickup...and they show up anywhere from 2-3 days later ...They go over and beyond the call of duty to assist our shipping needs..."
- Customer, San Angelo, TX
"I would just like to say that I have been very pleased with the service I have received from Roadway recently. Transit time for the last several shipments to California has been 3 days - wonderful! Prior to this, California, has always been a 4 day transit for me. In addition, your web site is a wonderful tool! I use it daily for rate quotes. Today, I used it to track a shipment for the first time. When the actual POD popped up on my screen to print I was amazed!"
- Customer
"I would like to thank [you] for the best of the best customer service....I haven't seen this type of service in any other LTL company in Laredo...you should be proud because they keep up the good work on a daily (basis). Many Thanks Roadway !! Great team."
- Customer-Transportation & Distribution Agent
"Just a quick note of thanks to your wonderful staff. We had a problem where we needed an earlier delivery date of books...both companies staff members worked together to make it happen. Now that we have the books in time for the kids to go back to school, I can relax... I appreciate the professionalism of your staff, it was a pleasure working with them. Thank you. Thank you. Thank you..."
- Customer, RVC Schools
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